How to Start / Stop Service

Starting Service
You can request to start service by contacting the Customer Service Department at 951.571.7104 or by completing the Service Request Form. Please allow a minimum of two working days (excluding weekends and holidays) for your request to be processed.

A request for service does not confirm that your request can be completed. Service address or other conditions can occasionally interfere with completion of service initiation.

Initial Fees
You’ll be required to pay a processing fee and a deposit. In lieu of a deposit, you may establish credit with the District as a condition of service. Deposit monies will be refunded to the customer after 12 months of billing with no delinquent charges or checks returned by the bank.

A request for water service signifies your intention of complying with the District’s water service rules and regulations.

Stopping Service
You can request to stop service by contacting the Customer Service Department at 951.571.7104 or by completing the Service Request Form. Please allow a minimum of two working days (excluding weekends and holidays) for your request to be processed.

What You Need To Know if you have a Water Emergency
We have a quick guide to help you turn off your water in the event of a water emergency.