Western Customer Survey (English)


Thank you for agreeing to help your water district, the Western Municipal Water District (WMWD), better understand which water conservation strategies might be best for you and your fellow customers.

WMWD management and researchers at the University of California, Riverside have developed this survey to better understand the experiences you and other WMWD customers have had with various conservation activities and programs. Your answers will provide invaluable information that WMWD will use to help design water conservation strategies for its customers.

Keep in mind the following:

  • this is a voluntary survey that should take about 10 minutes to complete (a progress bar is shown at the top of the survey)
  • you can take the survey on your smart phone or laptop.
  • when completed, you will be automatically entered into a drawing to receive a $200 Amazon Gift Card (10 names will be chosen randomly from the list of completed surveys, with the winners being notified once WMWD finishes the survey). If you do not want to complete the survey you can still be eligible for the drawing. Simply send an email with your name and contact information to kurt.schwabe@ucr.edu.
  • your identity will be kept confidential and will not be disclosed at any time. Your name and other identifying characteristics will not be stored with the survey answers, and all records will be maintained on a password-protected secure server. 
  • aggregated results will be published but confidentiality of individual respondents will always be maintained. All your responses will be deleted one year after the survey, or if you do not complete the survey.


For more information, please contact Program Manager Rob Whipple at rwhipple@wmwd.com.

If you are ready to proceed, please have your 13 digit account number ready and press the button below...