Customer Service

We're here for you

Providing you with an exceptional customer experience is one of our top priorities, and we do that by pairing the consistent delivery of safe, reliable drinking water with outstanding customer service.

Our customers are essential partners in ensuring long-term water security for our region. Through transparency and open governance, we work together on important issues like water use efficiency and increasing local water supplies.

New Customer Welcome Packet

You might have come from far away or just around the corner, but we know that you’ve recently moved. You have a new home and a new landscape with an unfamiliar irrigation system. Western is your water provider and we are here to help you understand the programs we provide so you can use water as efficiently as possible in your new home. We want you to feel in control of your water bill.

Review our New Customer Welcome Packet by choosing your service area below.

Riverside service area

Murrieta service area

Utility scam notification

Western is urging customers to beware of calls, emails or visits from scammers claiming to be from or representing Western. Western employees always wear either their uniform with their name and Western logo or can produce an employee badge for verification. If you are unsure if a call or email you are receiving is from Western, or are concerned with the legitimacy of a vendor claiming to represent Western, call us at 951.571.7104 or send an email to our Customer Service team.


Water Customer Services