Western is available 24 hours a day, 7 days a week to respond to emergency situations that involved service line breaks, mainline breaks, sewer blockages and overflows, sewer manhole problems, and more.
To report a water emergency, security emergency or after-hours water outage, contact Western's emergency services line at 951.789.5109.
For all other non-emergency situations, please contact Western's Customer Service team at 951.571.7104.
Utility scam notification
Western is urging customers to beware of calls, emails or visits from scammers claiming to be from or representing Western. Western employees always wear either their uniform with their name and Western logo or can produce an employee badge for verification.
If you are unsure if a call or email you are receiving is from Western, or are concerned with the legitimacy of a vendor claiming to represent Western, call us at 951.571.7104 or send an email to our Customer Service team.