Customers

WesternLogo__Vertical_WesternWater_FullColorAs a public government agency, Western is dedicated to efficiently delivering safe, reliable water and wastewater (sewer) services. 

Special Districts are formed and governed by a publicly elected Board of Directors to establish or enhance essential services in their communities. Western is a Special District providing water and, in some cases, wastewater (sewer) services to nearly 1 million people who live, work and play across a 527-square mile service area in western Riverside County.

We're here for you

Providing you with an exceptional customer experience is one of our top priorities, and we do that by pairing the consistent delivery of safe, reliable drinking water with outstanding customer service.

Our customers are essential partners in ensuring long-term water security for our region. Through transparency and open governance, we work together on important issues like water use efficiency and increasing local water supplies.

The value of Western water

Since our region does not have many natural local sources of water, most of your water has traveled through hundreds of miles of open aqueducts and pipelines from the Sierra Nevada mountain snowpack in northern California to your home. This is a long, energy-intensive and expensive trip. 

Western continues to make investments in infrastructure and local partnerships to increase local water supplies and decrease our reliance on more costly imported water. We are working 24/7/365 to make sure you receive the highest quality water, on-demand when you need it.

Your water's journey