Meter Replacement Program
To continuously improve operational efficiencies in partnership with our customers, Western is gradually upgrading existing water meters with “smart” meters.
Western kicked off the second phase of its meter replacement program in April 2021 and will be replacing approximately 6,000 water meters in Western’s Riverside service area. Western will also install three antennas in its Murrieta service area to support existing “smart” meters, enabling daily readings via the automated metering infrastructure (AMI).
By the end of 2021, 94 percent of Western’s Riverside service area customers will have a “smart” meter. These meters, when paired with the new AMI technology, will provide customers access to their near real-time water usage data via a new online customer portal coming in 2022. This technology will empower customers with tools to monitor water usage, identify leaks and maximize water use efficiency.
This second phase is a $3.9 million investment for which Western was awarded a $1 million WaterSMART Water and Energy Efficiency Grant from the U.S. Bureau of Reclamation.
Read our answers to frequently asked questions (FAQs) below.
- What are the benefits of new meters?
- What should I expect from the installation process
- Who is installing my meter?
- Will my new meter impact my water bill?
An accurate meter assists in understanding your household’s needs and pinpoints opportunities to conserve water. These new meters will also provide customers access to near real-time water usage data via a new online customer portal coming in 2022. This technology will make it easier for customers to monitor water usage, identify leaks and maximize water use efficiency.
Replacing your water meter takes very little time and does not require much effort from you. Customers do not need to be present when the meter is upgraded. However, there will be about a 15-minute window where water service will be interrupted. Customers will receive several communications from Western regarding the change-out of their meter.
Western has contracted with Golden Meter Services (GMS) to perform meter replacements. GMS staff will be wearing uniforms from GMS and will be carrying a photo identification badge. They will arrive in a Western-branded vehicle during normal business hours, Monday through Friday between the hours of 8 a.m. and 5 p.m. Under no circumstances will the installer need to enter your home. If an installer cannot show you an identification badge, or if you have a concern about that person’s identification, please call our Customer Service team at 951.571.7104.
Your new water meter has been tested and certified by the manufacturer to be accurate. It has the capability to measure your usage down to the 1/100th of a gallon, which can assist in identifying leaks in their early stages. Water meter performance can decline over time, causing the meter not to register the total amount of water being used. The new meter will now provide a far more accurate reading of your water usage, so you may notice a change in the amount of water used as reflected on your billing statement. Rest assured, Western is here to help you read your billing statement, understand water usage and implement water use efficiency efforts.
Western strongly encourages you to check irrigation schedules for appropriate timing and test sprinkler systems for possible leaks. Western also offers a free Virtual Landscape Survey to help you measure your irrigated area, check for leaks and offer landscape planting and maintenance advice. Learn more at wmwd.com/LandscapeSurvey or schedule your Virtual Landscape Survey today by calling our Customer Service team at 951.571.7104. You can also visit wmwd.com/Rebates to take advantage of the many rebates offered by Western.