COVID-19 and Your Water

You can count on Western for safe, reliable and plentiful tap water and continuous wastewater (sewer) service, now and into the future.

As the situation surrounding the COVID-19 (Coronavirus) outbreak continues to rapidly evolve, Western knows that daily lives are being directly impacted.

At Western Municipal Water District, we are committed to a culture of service that ensures operational continuity with excellent customer service. We have been closely monitoring local, regional, state and federal updates and public health recommendations surrounding the outbreak and will continue to provide you important information about your services.

Water services – Your tap water is safe to drink.

Western’s precautionary actions – Facilities update

Emergency response planning at Western

COVID-19 background

Stay informed

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Water services – Your tap water is safe to drink.

COVID-19 has no impact on the quality or supply of your tap water. As always, your tap water is safe, reliable and plentiful.

We want you to know that public health is and always will be a top priority for Western. The quality of your drinking water is not something you need to be concerned about. Western conducts more than 4,500 water quality tests annually to ensure your water meets and exceeds state and federal drinking water standards, which are more stringent than the standards for bottled water.

While we recommend keeping a supply of water on hand for emergencies—like earthquakes—there is no reason to stockpile water.

With many of our customers facing financial insecurities and as more precautions are taken to protect our communities, we are here to assure customers that your tap will flow with clean drinking water regardless of the unprecedented actions being implemented.

Now through June 30, 2020, Western is suspending all residential water service shutoffs due to non-payment and will not be imposing late payment penalty fees or interest.

Just turn to your tap for safe, reliable and plentiful water from Western.

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Western’s precautionary actions – Facilities update

Western relies on its employees to provide a reliable, safe, high-quality water supply to nearly 1 million Riverside County residents through wholesale or direct customer connections.

Western has taken steps to limit potential employees and customer exposure by closing its lobby to public access starting Friday, March 20.

We are still here to make sure you have water, but customers will need to do business online, by phone or via email.

  • Pay your bill online at wmwd.com/BillPay
  • Use our toll-free Pay-by-Phone system at 844.278.1431
  • Drop your payment in our dropbox outside our main entrance at 14205 Meridian Parkway, Riverside
  • Contact our Customer Service team via email at billing@wmwd.com
  • Speak with our Customer Service team at 951.571.7104

To support public participation in Western’s Board Meetings, Western is increasing the opportunity for customers and the public to remain engaged virtually. As always, customers and the public may access live-streamed and recorded Board Meetings at wmwd.com/BoardMeeting. Each meeting agenda will also provide an opportunity to provide public comment via email.

If you have been affected financially by COVID-19 (Coronavirus), we are here to help. Contact Western’s Customer Service team at 951.571.7104 or via email to billing@wmwd.com to discuss payment arrangements. Additional customer self-service options are available at wmwd.com/CustomerService.

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Emergency response planning

To prepare, Western has developed a “Coronavirus Disease (COVID-19) Pandemic Response Plan” (plan) that integrates into our “all-hazards” approach to emergency management.  An internal Business Continuity Team has been established to review and update the plan, prepare and implement action plans, and make sure Western is ready to respond effectively if necessary.

The plan outlines actions that start with early communication and updates on the spread of illness and impacts to water supply operations.

As Western continues to closely follow developments with the virus, staff remain committed to offering an exceptional user experience by pairing consistent delivery of safe, reliable drinking water with outstanding customer service.

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COVID-19 Background

On February 11, the World Health Organization announced COVID-19 as the official name for the disease that is causing the 2019 novel coronavirus outbreak. On Wednesday, March 5, Governor Newsome declared a State of Emergency as part of the state’s response to address the global outbreak.

Stay Informed

  • To learn more about COVID-19 and to stay updated with the latest news and information, visit the Riverside County Public Health’s comprehensive information portal at https://www.rivcoph.org/coronavirus.
  • Visit the Center for Disease Control and Prevention (CDC) website, www.cdc.gov/coronavirus
  • Get email updates from the CDC by subscribing at www.cdc.gov/Other/emailupdates/
  • You can also call 2-1-1 to speak to someone if you have general questions.