2021 Proposed Rate Adjustment

Future rates to keep pace with providing safe, reliable service

Western's Board of Directors are considering a new rate proposal to help water and sewer rates keep pace with the increasing costs of providing safe, reliable, high-quality water and sewer services.

To ensure the public is adequately informed of the proposed rate adjustment, the process, and opportunities to participate in the discussion, a series of Board workshops, customer information sessions, community meeting presentations, and a Public Hearing will take place.

A formal Public Hearing for Western’s Board of Directors to consider and decide on proposed water and sewer rates is scheduled for Wednesday, June 2 at 6 p.m. All customers affected will receive a mailed notice 45 days in advance.

When is the rate going into effect?

Periodically, Western conducts a cost-of-service study, which informs us of any rate adjustments that might be needed to keep pace with the increasing costs of imported water, operations, maintenance and environmental and regulatory compliance.

In Spring of 2021, Western's Board of Directors will consider a new rate proposal, and if approved, the increased rates will go into effect for bills received on or after July 1, 2021.

Why do rates need to increase?

While Western attempts to minimize rate increases, between 35 and 50 percent of all associated costs included in the rate adjustment are outside of Western's control because they are related to the purchase and delivery of imported water from Northern California. Thanks to the imported water supply, Western is able to bring the highest quality water to a region of Riverside County that has very limited access to local groundwater supplies.

The remaining costs are associated with the operation, maintenance, and administration of Western's local system made up of 776 miles of pipeline, 128 pumps, 38 water storage reservoirs, 24 lift stations, a desalination facility, and two wastewater treatment plants.

How will the rate adjustment affect my bill?

An overall median residential monthly rate increase of 2.1 to 3.5 percent is being proposed and would take effect for bills received on or after July 1, 2021, with year-over-year increases for an additional three years. The change amounts to a monthly residential bill increase of approximately $2.33 to $3.90, in the first year.

If approved, residential, commercial businesses, agricultural, landscape, commercial customers with private fire service, and those who receive sewer service from Western will be affected by the rate adjustment.

As a municipal water district governed by the State of California laws, Western cannot and will not charge you more than what is necessary to provide service. We can only charge customers the cost to provide you and your property safe, reliable, quality on-demand service 24-hours per day, seven days per week.

What is my water budget?

Western customers can take control of their water usage by understanding how their total monthly water budget is calculated and by staying within that budget each month. Your personalized water budget means that no matter the size of your household or yard, you should be able to remain within your total monthly water budget and pay the lowest available prices (Tier 1 and Tier 2) when you use water efficiently.

Western is dedicated to keeping costs as low as possible for our customers, working tirelessly to keep our operations as cost-efficient while ensuring water supply and system reliability.

How can I get involved?

View the Board workshop/Customer Information Session recordings

Special Board Meeting: Water and Sewer Rate Workshop No. 1

Special Board Meeting: Water and Sewer Rate Workshop No. 2

Special Board Meeting: Water and Sewer Rate Workshop No. 3

Customer Information Session #1 (Riverside)

Customer Information Session #2 (Riverside)

Customer Information Session #3 (Murrieta)

Attend a customer information session

Western is committed to providing the community with the most up-to-date information possible. Three customer information sessions are scheduled to address your questions and concerns.

Session 1 | Riverside | Thursday, April 22, 2021 | 9 a.m. | Zoom link 

Session 2 | Riverside | Thursday, April 22, 2021 | 6 p.m. | Zoom link 

Session 3 | Murrieta | Wednesday, April 28, 2021 | 6 p.m. | Zoom link 

Session 4 | Riverside | Monday, May 10, 2021 | 6 p.m. | Zoom link

Session 5 | Riverside | Wednesday, May 12, 2021 | 6 p.m. | Zoom link 

Interested in attending or hosting a virtual information session in your area? Or does your community group want a presentation from Western about the proposed rate adjustment?

Contact Western's Strategic Communications team at outreach@wmwd.com or 951.571.7119.

Questions? We are here to help.

Phone | 951.571.7104
Email | billing@wmwd.com

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