Attend virtual public meetings and connect with Western staff
At Western, we strive to remain transparent and educate our customers about what to expect during proposed changes to your bill. We know water and wastewater (sewer) rates, water budgets and interpreting a bill can be confusing, which is why Western is committed to accurately and consistently keeping you informed through two-way communication opportunities.
Western is offering a variety of ways to meet with us to learn about the 2021 rate adjustment process and proposal. Due to the COVID-19 global pandemic, meetings will be hosted virtually; should pandemic conditions change, in-person opportunities will be considered.
Once events are scheduled, meeting information such as dates, times and locations will be posted here. All event recordings will also be posted or linked to this page when available.
Si le gustaría asistir a una junta y requiere la ayuda de un intérprete, por favor escriba a: firstname.lastname@example.org o llame al 951.571.7119 al menos 72 horas antes de la junta.
Virtual Board Meetings & Workshops
Western is offering public workshops to provide the Board of Directors, customers and stakeholders the opportunity to hear staff proposals and discuss recommendations related to a recent cost of service study for water and wastewater (sewer) services.
Western is encouraging all customers, stakeholders and members of the public to attend these workshops to receive a comprehensive overview and understanding of what is being proposed.
Join us virtually for this series of special board meetings. Meeting agendas, livestream, and minutes can be found at https://www.wmwd.com/BoardMeeting.
Board Workshop No. 1 | Monday, Feb. 22, 2021
Board Workshop No. 2 | Thursday, March 11, 2021
Board Workshop No. 3 | Monday, March 22, 2021
Regular Board Meeting | April 7, 2021
Western-hosted residential customer information sessions (Virtual)
Western takes pride in our ability to educate and engage with our customers. We will be hosting several virtual customer information sessions beginning in April 2021. These meetings will also provide the opportunity for customers, stakeholders and various local community groups to learn about the proposed water and sewer rate changes.
Want to request a virtual neighborhood information session in your area? Contact Western’s Strategic Communications team at email@example.com or 951.571.7119.
Session 4 | Riverside | Monday, May 10, 2021 | 6 p.m. | Zoom link
Session 5 | Riverside | Wednesday, May 12, 2021 | 6 p.m. | Zoom link
Customer Info Session #1 | April 22, 2021 | 9 a.m.
Customer Info Session #2 | April 22, 2021 | 6 p.m.
Customer Info Sessions #3 | Murrieta | April 28, 2021 | 6 p.m.
Western is committed to providing the community with the most up-to-date information possible. We look for every opportunity to get involved with the communities we serve, including presenting at community group meetings within Western’s retail service area beginning in April 2021.
Community Group Presentation Schedule:
Resident Association of Greater Lake Mathews | Wednesday, April 21, 2021 at 7 p.m.
Woodcrest MAC | Thursday, May 13, 2021 at 6 p.m.
Questions? We’re here to help.
Contact Western’s Customer Service team
If you have questions about your water budget, current and future rates and charges, or understanding your water bill, contact Western’s Customer Service team at 951.571.7104 or firstname.lastname@example.org.
Get in touch with Western’s Strategic Communications team
If you have questions about Western’s outreach or opportunities to get information related to the proposed rate adjustments, contact Western's Strategic Communications team at 951.571.7119 or email@example.com.