Stay Informed

Western is committed to delivering a best-in-class customer experience through its water product and customer service. We encourage you to stay informed through the water and sewer rate adjustment process so that you understand why the change is necessary and how it will impact you.

Subscribe for e-mail alerts

Click here to sign-up to receive automatic email alerts.

Take our customer survey 

Western wants to hear from you through a short survey to help us improve your customer experience.

Connect on social media

We encourage you to stay connected with us via our social media channels.


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On Tap quarterly newsletter

Western's On Tap newsletter is published four times throughout the year to provide customers and stakeholders with water news, information, and tips. View our current newsletter.

Contact Western's Customer Service Team

If you have questions about your water budget, current or future rates and charges, or understanding your water bill, contact Western's Customer Service team at 951.571.7104 or

Get in touch with Western's Strategic Communications Team

If you have questions about Western's outreach or opportunities to get information related to the proposed rate adjustments, contact 951.571.7119 or