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Posted on: December 10, 2020

Amid shifting pandemic restrictions, Western remains committed to providing 100 percent service, 100

RIVERSIDE, CA – At Western Municipal Water District (Western), we are committed to providing safe and reliable water and wastewater (sewer) services to the nearly one million people in western Riverside County who rely on our services for their health and well-being, as well as sanitation needs.

Amid the shifting precautions and restrictions put in place at the state level in response to the ongoing COVID-19 (Coronavirus) pandemic, Western remains an essential service provider. We recognize the devastating impacts to our residential and business customers, and we are here to assure you that your services will remain intact.

"Western understands that the people we serve and the businesses we supply are the lifeblood of our community, and we remain committed to keeping their water and sewer services flowing," said Western's General Manager Craig Miller.

Earlier this year, in advance of Governor Newsom's Executive Order N-42-20, Western's Board of Directors adopted Resolution 3111, assuring financial protections for customers affected by the COVID-19 (Coronavirus) pandemic. In alignment with Governor's Order, Western will continue to temporarily suspend water shutoffs due to non-payment. Also, Western's Board went one step further by temporarily suspending late payment penalty fees. 

While Western continues to provide this temporary relief for our customers, it is important to note that the Governor's Order does not eliminate water customers' obligation to pay for water service, nor does it reduce the amount a customer already may owe Western. 

“Western is here to help customers stay current on payments, so they don't face an overwhelming balance when normal operations resume,” continued Miller. “We highly encourage customers to get in touch with our Customer Care team so that we can connect you with potential assistance programs and set up payment plans to help you get back on track.” 

If you are a Western customer and are experiencing financial hardship due to the COVID-19 (Coronavirus) pandemic, Western has programs and plans available to help you. Customers are encouraged to contact Western’s Customer Care team immediately to discuss different payment plans and the Bill Payment Assistance program. Western's Customer Care team can be reached Monday through Friday from 8 a.m. to 5 p.m. at 951.571.7104 or via email at billing@wmwd.com.

With the health and safety of our staff and customers of the utmost importance, Western will continue to limit potential exposure by closing its lobby to public access, until further notice. Customers can still conduct business online, by phone or via email.

To support public participation in Western's Board Meetings, Western will continue livestreaming Board Meetings at wmwd.com/BoardMeeting. Additionally, Western provides a Zoom meeting option for customers and public participants who wish to provide public comment; Zoom details are provided on the meeting agenda.

For more information about Western's response to the pandemic, visit wmwd.com/Coronavirus. Stay updated on Western's latest happenings by following us on Facebook, Twitter, and Instagram.  

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Western Municipal Water District is one of the largest public agencies in Riverside County, providing water and wastewater (sewer) services to nearly a million people, both retail and wholesale customers who live, work and play within 527 square miles in one of California's most populous regions. Learn more: wmwd.com.

 

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