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Posted on: January 20, 2021

Western receives highest distinction in government information technology

Photos of Western's Information Technology Staff

RIVERSIDE, CA – Western Municipal Water District (Western) was presented with the prestigious Excellence in Information Technology (IT) Practices Award by the Municipal Information Systems Association of California (MISAC). This marks the ninth MISAC award for Western since 2007.  

“We are extremely proud of our elite IT team. They continue to find innovative solutions that improve operational efficiency, customer satisfaction and network security for all of Western’s staff and customers,” said Craig Miller, Western's General Manager.

MISAC’s Excellence in IT Practices Award recognizes outstanding governance and operational practices and it is the highest level awarded by MISAC. Award applicants are subject to a detailed and comprehensive audit, and winners must meet or exceed recognized best practices across 12 critical IT service areas and over 100 unique audit criteria.

Information and communication technologies play a vital role in water supply planning and operations optimization. Adopting forward-thinking technologies equips Western with the necessary information and the opportunity to more effectively plan for the water and wastewater needs of today, and for future generations.

“With the ongoing pandemic and the need to quickly adapt business needs to a virtual environment, our IT team stepped it up for our customers,” added Miller. “In collaboration with the various Western departments, this team kept our staff connected while maximizing efficiency and productivity during this pandemic.”

MISAC was founded in 1980 and strives to promote leadership, education, and access to resources for local agency technology professionals in order to enhance local government services and effectiveness using its Four Pillars: education, member resources, relationships, and advocacy.

To learn more about Western, visit Stay updated on Western’s latest projects and happenings by following the district on Facebook, Twitter, and Instagram.   


Western Municipal Water District is one of the largest public agencies in Riverside County, providing water and wastewater (sewer) services to nearly a million people, both retail and wholesale customers who live, work and play within 527 square miles in one of California’s most populous regions. Learn more:

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