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Posted on: July 1, 2021

Western to welcome the public back for in-person business

RIVERSIDE, CA – On Tuesday, July 6, Western Municipal Water District (Western) will reopen its buildings to the public for in-person business and public meetings. Regular business hours are Monday through Friday from 8 a.m. to 5 p.m. In observance of the Independence Day holiday, Western will be closed on Monday, July 5. 

“Western is committed to providing an exceptional customer experience and, for many of our customers, this includes the ability to conduct business in person with our staff,” said General Manager Craig Miller. “We are excited that pandemic restrictions have lifted, and we can finally welcome the public back into our buildings.”

To maintain a safe workplace for employees and customers, Western will be following all guidelines issued by the Centers for Disease Control and Prevention and the California Division of Occupational Safety and Health, which no longer require mask wearing or social distancing for COVID-19 fully vaccinated individuals. Regularly scheduled Board meetings will continue to be conducted by in-person and virtually. 

With the Governor’s recent reopening announcement and a look-ahead to post-pandemic conditions, Western is encouraging all customers to remain current on their water and sewer bill payments. Customers who are having trouble paying your bill or experiencing financial impacts due to the COVID-19 (Coronavirus) pandemic may be eligible for bill payment assistance. Western’s Customer Service team is standing by to assist customers with in-person and online bill payments and determining eligibility for local and statewide bill payment assistance programs. For more information, call 951.571.7104, email billing@wmwd.com, or visit wmwd.com/PaymentAssistance.  

Western is also urging customers to beware of calls, emails or visits from scammers claiming to be from or representing Western. Calls demanding immediate payment or claiming that your water will be shutoff are not methods used by Western to communicate with customers to collect past due payments. Western employees always wear either their uniform with their name and Western logo or can produce an employee badge for verification. If you are unsure if a call or email you are receiving is from Western, call us at 951.571.7104 or email billing@wmwd.com.

“Western staff will always provide proper identification upon request when visiting a home or business,” said Miller. “Contractors affiliated with Western identify themselves as such and refrain from vague language association like ‘the district’ or ‘the water company.’” 

For more information about office reopening, paying your bill, or accessing bill payment assistance programs, visit wmwd.com or call Western at 951.571.7104

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Western Municipal Water District is one of the largest public agencies in Riverside County, providing water and wastewater (sewer) services to nearly a million people, both retail and wholesale customers who live, work and play within 527 square miles in one of California’s most populous regions. Learn more: wmwd.com.

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