News Flash


Posted on: October 6, 2022

Western celebrates water industry professionals across California

RIVERSIDE, CA – Two significant opportunities to celebrate the outstanding contributions of Western Municipal Water District (Western) employees come together this week with the designation of Water Professionals Appreciation Week and Customer Service Week.

As part of Water Professionals Appreciation Week, Western will be celebrating and highlighting the work of water professionals and local public water agencies who ensure the delivery of safe and reliable water and wastewater services across the region every day.

Taking place October 1 to 9, the sixth annual California Water Professionals Appreciation Week allows Western the opportunity to emphasize the essential role of our trained operators, technicians, and other specialists, particularly during ongoing drought conditions.

Water Professionals Appreciation week was first established in 2017 to recognize the work of water professionals across the state and draw attention to the variety of quality, high-demand career opportunities available in the industry. 

“Our highly skilled and dedicated water professionals have diligently served the community through a pandemic and remain dedicated to serving during severe, ongoing drought conditions,” said Western General Manager Craig Miller. “It is our honor to recognize this service and underscore the importance of the work they do 24 hours a day, 7 days a week.”

The Western Board of Directors adopted a resolution commending water professionals across California during today's Board meeting. 

Collectively, the state's water and wastewater agencies invest more than $25 billion a year into local water-related programs and projects, according to the Public Policy Institute of California.

Western also celebrates Customer Service Week on October 3 to 7, designated by the Customer Service Institute of America. This week honors the Western employees that interact with customers daily, helping provide solutions to a wide variety of customer needs.

“One of Western’s key strategic priorities is to enrich the customer experience by providing outstanding services. We are proud to recognize our customer service professionals this week,” said Sarah Macdonald, Assistant General Manager, Communications and Customer Experience. “Our dedicated team works every day to assist our customers and to connect them with resources, programs, and services they need to improve water efficiency during drought.”

Western invites the community to tune in on Facebook, Twitter, and Instagram as we recognize the dedicated individuals who keep your water and wastewater systems flowing. We will spotlight the highly skilled and trained staff that work behind the scenes that meet a critical need in the communities we support. Customers can also learn more about Western by visiting,


Western Municipal Water District is one of the largest public agencies in Riverside County, providing water and wastewater (sewer) services to nearly a million people, both retail and wholesale customers who live, work, and play within 527-square miles in one of California’s most populous regions. Learn more:

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